Support
If you need help with CrewPass on iPhone or Android, contact support using the details below. We can help with login issues, NFC scanning problems, shift state sync issues, and administrative setup.
How to Get Help
Email Support
Recommended Details
Include employee code, device model, iOS or Android version, and a short description of the issue.
Common Issues
- Unable to sign in with employee code and PIN.
- NFC scanner does not open or does not detect a tag.
- Shift shows the wrong open or closed state.
- Remote close request could not be sent.
- Administrative setup or Telegram notification issues.
Business and Admin Support
For organization-level setup, Syrve integration, staff provisioning, or schedule management questions, please contact CrewPass support by email and include your company name and a callback contact.
Privacy
To learn how CrewPass handles personal data and operational records, please review the Privacy Policy.